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Go to Start - Run and type eventvwr.msc and press enter.
Click on System in the left pane.
Click the gray title “Source” at the top of the source name column in the right pane to sort by source name. Look for "sr" and "srservice." Double-click each of these services, and evaluate the event description for any indication of the cause of the problem. Make note of the Description, EventID and Source of these Event Properties that show an Error or Warning.
If you would like assistance in examining the "sr" and "srservice" events, double click on each event, then click on the button below the two arrows in the upper right corner. This will copy the event information to the clipboard. Paste the information for each event to a post at the AumHa System Restore Forum along with any other error messages received. There is no need to post duplicate errors with the same Description. Please use a appropriate subject line (including “System Restore”) when creating the post.
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